Trade Sales Terms & Conditions
Trade Sales Terms & Conditions:
- Brands not eligible for a trade discount are Innermost, LZF, Jacco Maris and Nespresso. (subject to change any time)
- Vitra products are subject to additional shipping charges.
- Trade discount is 10% off retail and available as a commission check mailed to you or an instant discount issued directly on our website during checkout.
- Please download, complete and return our Trade Sales Form to set up account.
- We accept merchandise returns for standard items within 14 days of delivery.
- All returned products are subject to a 20% restocking fee, which will be deducted from any refund issued.
- Please note that special order items, custom products, cut fabrics, upholstery, wallpaper and lighting cannot be exchanged, returned or cancelled once order has been placed.
- All special order items are clearly labeled as such on the product page. Lead times for these items can also be found on the product page. All special order items are final and cannot be exchanged, returned or cancelled.
- All returns must arrive to us unused in their original condition and original packaging. If items are used or not in original condition and packaging, no refund will be issued and items can be reclaimed by contacting us within 30 days and paying a return shipping fee.
- Prior to returning any merchandise, please email us at email@example.com or call us at 949.494.7547 for a Return Merchandise Authorization (RMA) number.
- We cannot accept returns without a Vertigo Home issued RMA number.
- Returns must be properly packaged, fully insured, trackable and sent to: Vertigo Home, Attn: Returns, 1550 S. Coast Hwy. #101, Laguna Beach, CA 92651. You are responsible for the returned items until delivered and signed for at address above.
- Please note we cannot credit or refund you the cost of any shipping charges including original shipping charges. Original shipping charges, even though initially paid by Vertigo Home on orders qualifying for our free shipping program, will be deducted from any refund issued.