At Vertigo Home we take great pride in the quality of every product we offer, and creating a positive experience for every purchase is our goal. If you are not satisfied with your purchase we will do everything we can to make things right. If you wish to return an item, please see our policy below.
- We accept merchandise returns for standard items within 14 days of delivery.
- We do not accept exchanges, we request that you place a new order for the item you would like and once we receive your return we will issue a refund.
- All returns over $1000.00 will incur a restocking fee between 10%-20%.
- All Vitra brand products are subject to a 25% restocking fee.
- Please note the following items cannot be exchanged, returned or cancelled once order has been placed: Special order items, custom products, cut fabrics, upholstery, wallpaper and lighting products.
- All special order items are clearly labeled as such on the product page. Lead times for these items can also be found on the product page. All special order items are final and cannot be exchanged, returned or cancelled.
E-Gift Certificates are non-refundable, non-transferable, not valid under the Trade Program and will only be issued once.
- All International orders are final and cannot be exchanged, returned or cancelled once shipped.
- All returns must arrive to us in their original condition and original packaging, with all original tags, stickers and labels still attached. If items are used or not in original condition and packaging, no refund will be issued and items can be reclaimed by contacting us within 30 days and paying a return shipping fee.
- Returns must be pre-authorized.
- Prior to returning any merchandise, please email us here firstname.lastname@example.org or call us at 949.494.7547 for a Return Merchandise Authorization (RMA) number.
- We cannot accept returns without a Vertigo Home issued RMA number.
- Returns must be properly packaged, fully insured, trackable and sent to: Vertigo Home, Attn: Returns, 1550 S. Coast Hwy. #101, Laguna Beach, CA 92651. You are responsible for the returned items until delivered at address above.
- Please note we cannot credit or refund you the cost of any shipping charges.
- Shipping charges originally paid by Vertigo Home will be deducted from your refund.
- Please allow up to 4 weeks for processing your return.
Damaged or Defective Items
In the unlikely event your item arrives damaged or defective, we will arrange a replacement and a return immediately.
- Please inspect all orders upon delivery.
- Damages and defects must be reported within 24 hours of delivery.
- Digital pictures of damaged items may be needed.