At Vertigo Home we take great pride in the quality of every product we offer, and creating a positive experience for every purchase is our goal. If you are not satisfied with your purchase we will do everything we can to make things right. If you wish to return an item, please see our policy below.
- We accept approved merchandise returns for standard items within 14 days of delivery. Occasionally returns may be approved if they are past the 14 day return window, but all such returns will incur a 15% restocking fee and refund will be in the form of store credit.
Reading glasses and sunglasses may not be returned or exchanged once they have been worn, even if labels, stickers and packaging have been saved. If we deem returned eyewear to have been worn, the return/exchange will not be accepted.
- All returns over $1000.00 will incur a minimum 25% or maximum 50% restocking fee in addition to any shipping charges incurred.
- All cancellations over $1000.00 will incur a 10% processing fee, this is to recover various fees associated with cancelling and refunding an order after it has been placed and paid for, incl. credit card processing fees.
All Vitra and Artek brand products are subject to a 25% restocking fee.
- Please note the following items cannot be exchanged, returned or cancelled once order has been processed: Special order items, custom products, cut fabrics, upholstery, wallpaper and lighting products.
All special order items are clearly labeled as such on the product page. Lead times for these items can also be found on the product page, these lead time are estimates and may sometimes change due to production and freight delays in other countries, custom delays and other unforeseeable situations which are out of our control. We will immediately update you via email if your order has been delayed.
All special order items are final and cannot be exchanged or returned.
- To cancel a special order, wallpaper or lighting order please contact us immediately. Once processing and/or production has commenced cancelling is no longer possible.
- Wallpaper orders cannot be canceled.
E-Gift Certificates are non-refundable, non-transferable, not valid under the Trade Program and will only be issued once.
All International orders are final and cannot be exchanged, returned or cancelled once shipped.
- All returns must arrive to us in their original condition and original packaging, with all original tags, stickers and labels still attached. If items are used or not in original condition and packaging, no refund will be issued and items can be reclaimed by contacting us within 30 days and paying a return shipping fee.
- Returns must be pre-authorized.
- Prior to returning any merchandise, please email us here email@example.com or call us at 949.494.7547 for a Return Merchandise Authorization (RMA) number.
- We cannot accept returns without a Vertigo Home issued RMA number.
Important: Do not ship your items back to the original shipping warehouse as many items are shipped from various and/or foreign warehouses. If packages are simply refused or sent back "return to sender" without a Vertigo Home RMA number, we may not be able to locate or refund/exchange your return. If located we will deduct all shipping fees and any restocking fees assessed by the receiving warehouse.
- Returns must be properly packaged, fully insured, trackable and sent to: Vertigo Home, Attn: Returns, 1550 S. Coast Hwy. #101, Laguna Beach, CA 92651. You are responsible for the returned items until delivered at address above.
- Please note we cannot credit or refund you the cost of any shipping charges.
- Partial returns where the order amount falls below $75 will have a $7 shipping fee deducted from refund.
- Shipping charges originally paid by Vertigo Home will be deducted from your refund.
- Please allow up to 4 weeks for processing your return.
Damaged or Defective Items
- In the unlikely event your item arrives damaged or defective, Vertigo Home will replace the items or, in the event replacements are not available, issue a full refund.
- Please inspect all orders upon delivery.
- Damages and defects must be reported within 24 hours of delivery to qualify for a refund or replacement.
- Digital pictures of damaged items may be needed.
- For freight shipments, please thoroughly inspect the entire shipment and make a note on the delivery slip of any damage to the exterior or the contents of the shipment. Any damage must be marked on the delivery slip. If you are unable to inspect the contents of the shipment at time of delivery, please mark "Damaged / Further Inspection Pending" on the delivery slip and notify Vertigo Home within 24 hours.
- Unfortunately, we will be unable to honor any damage claims if damage to the package is not notated on the delivery slip at time of delivery and if we are not notified within 24 hours of any damage. If damage is found, it is necessary that all contents and packaging of the shipment is held until the claim is finalized.