Special Order Items

Key Points Regarding Special Order Items:

Special Order Items are clearly marked on their respective product pages.

• Lead Times:

  • Estimated lead times are available on the product page.

  • You can also get lead time information by emailing us at info@vertigohome.us

  • Important Note: Lead times are estimates and can change due to various factors outside of our control (production/freight delays, customs, etc.).

  • You will be notified via email as soon as we are aware of any delays to the lead time on your order.

• Payment:

  • 100% of the purchase price is due at the time the order is placed.

  • These items are made or imported specifically for the customer.

• Cancellations:

  • A 100% cancellation fee applies if the order is cancelled at any time after processing has begun.

• Returns/Refunds:

  • All Special Order Items are final sale.

  • They cannot be returned or refunded.

For our general Return & Refund Policy, you can visit: https://www.vertigohome.us/policies/refund-policy