Vertigo Home FAQ

How do I create an account with Vertigo Home?
- Navigate to the Login Page via link on top of this page and enter your email to receive a login code. Once logged in, you can add or edit your personal information.
How do I log in to my account?
- Click Login on top of this page and enter your email to receive a login code.
How do I edit my account information?
- You can edit your personal information while you are logged in to your account.

Do you offer a warranty?
- Many of our brands offer a warranty. The length of the warranty varies by brand and product. Please contact us via email for specific warranty information about your product.

What is your return policy?
- We accept returns for standard items within 30 days of purchase. The item must be unused and in its original condition and packaging. Special order items, custom products, wallpaper, wallpaper samples, and lighting products are not eligible for return. Please click here for more information regarding our Return Policy.
What should I do if my order arrives damaged?
- For damages and defects, you must report the issue within 24 hours of delivery. For freight shipments, you must thoroughly inspect the shipment and note any damage on the delivery slip at the time of delivery. If you are unable to inspect the contents, you must write "Damaged / Further Inspection Pending" on the delivery slip and notify Vertigo Home within 24 hours. We are unable to honor claims for damages if they are not noted on the delivery slip and if Vertigo Home is not notified within 24 hours.
How can I track my order?
- As soon as your order ships you will receive an order confirmation email which includes a tracking number.
When can I expect my Special Order to arrive?
- Lead times for Special Order items are noted on the product page. For a more accurate and current lead time quote please contact us via email. Lead times are estimates and are subject to change due to factors outside of our control, such as production delays, freight issues, and customs. You will be informed via email of any delays as soon as we are notified.

What payment methods do you accept?
- We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, and PayPal.
Do you sell gift cards?
- Yes, we sell E-Gift Certificates.
Can I finance a purchase with Vertigo Home?
- Yes, check out with Shop Pay Installments which offers financing by letting you pay for purchases over time through bi-weekly or monthly payments via Affirm.

How long does shipping take?
- Our standard order processing time is 1-3 business days. For Special Orders, lead times can be found on the product page of each individual product.
Do you ship internationally?
- Yes we ship Internationally. However, international orders are final and cannot be exchanged, returned, or canceled once shipped.
Do you offer free shipping?
- Yes, we offer Free Shipping on most orders totaling $75 or more.