We offer Free Shipping on most orders over $75.00. Orders amounting to $75.00 or less have a flat rate shipping & handling charge of $7.00. Some exceptions apply for larger items requiring additional freight shipping surcharges, these surcharges can be up to 15% of order total but not to exceed $1000.00. Additionally certain manufacturers require that we, as an authorized dealer, pass along specific shipping costs to the customer. You will be notified by email within 24 hours if you order requires additional shipping.
- Most orders amounting to $75.00 or less ship via USPS. If USPS does not deliver to your address, please contact us to upgrade your shipping to Fedex for a surcharge.
- Our standard shipping time is 5-10 business days.
- Orders returned to us as undeliverable will incur additional shipping charges to reship.
- For Express Shipping we use Fedex, please contact us for a quote at firstname.lastname@example.org.
- Our Free Shipping program applies to addresses within the Continental United States.
- Freight Shipments: Heavy, large or especially fragile items may require Freight Delivery. For most items, we offer Free Curbside Delivery (delivery outside of your business or residence). For an additional fee we offer White Glove Delivery (room of choice with debris removal).
- Our Free Shipping program and Flat Rate $7 Shipping also applies to USPS shipments to Hawaii, Alaska, APO/FPO addresses as well as USPS shipments to U.S. territories including American Samoa, Micronesia, Guam, Marshall Islands, North Mariana Islands, Palau, Wake Island, Puerto Rico and U.S. Virgin Island.
- For orders shipping to Canada and Mexico a placeholder shipping & handling fee of $35.00 will be charged per order. If actual shipping & handling exceeds $35.00, we will contact you via email with the accurate shipping & handling quote for pre-approval prior to shipping. If actual shipping & handling falls below $35.00, we will refund the difference within 48 hours of shipping.
- For orders shipping to all other International destinations a placeholder shipping & handling fee of between $75.00 and $150 will be charged per order. If shipping & handling exceeds the placeholder, we will contact you via email with the accurate shipping & handling quote for pre-approval prior to shipping. If actual shipping & handling falls below the placeholder, we will refund the difference within 48 hours of shipping.
- All International orders will be shipped insured via Fedex Express.
- Please note that all International orders are final and cannot be exchanged, returned or cancelled once shipped.
- For deliveries outside of the United States, please note that you are responsible for all brokerage fees, customs duties and all other charges that may be imposed.
- Most orders ship within 1-2 weeks. Special order items, furniture, lighting and select other items may take longer to ship, and these longer ship times are generally indicated in the product detail pages. Please note that ship times are estimates and can vary. If there are any unforeseen delays with the shipping of your order, we will be sure to contact you. For exact lead times and shipping quotes on any item, please email us at email@example.com
- When your order is shipped, we will send you a shipping confirmation email with tracking and delivery information, if available.
- Only orders shipping to addresses within California are subject to a sales tax of 7.75%.
Damaged or Defective Items
- In the unlikely event your item arrives damaged or defective, Vertigo Home will replace the items or, in the event replacements are not available, issue a full refund.
- Please inspect all orders upon delivery.
- Damages and defects must be reported within 24 hours of delivery to qualify for a refund or replacement.
- Digital pictures of damaged items may be needed.
- For freight shipments, please thoroughly inspect the entire shipment and make a note on the delivery slip of any damage to the exterior or the contents of the shipment. Any damage must be marked on the delivery slip. If you are unable to inspect the contents of the shipment at time of delivery, please mark "Damaged / Further Inspection Pending" on the delivery slip and notify Vertigo Home within 24 hours.
- Unfortunately, we will be unable to honor any damage claims if damage to the package is not notated on the delivery slip at time of delivery and if we are not notified within 24 hours of any damage. If damage is found, it is necessary that all contents and packaging of the shipment is held until the claim is finalized.