IZIPIZI Warranty & Product Issues

If you purchased your IZIPIZI glasses from Vertigo Home and are having a problem with them, we are happy to help you submit a warranty claim to IZIPIZI.

What You Need to Send Us

Please email info@vertigohome.us with:

1. Your Vertigo Home order number or proof of purchase
2. One clear photo showing what is wrong with the glasses
3. A clear photo of the inside of each arm of the glasses, so we can read the printed information on both sides

Please keep your glasses while the claim is being reviewed. Do not mail them to Vertigo Home unless we ask you to.

What Happens Next?

Once we receive the required information, we will submit your claim to IZIPIZI for review.

Please allow a few weeks for the claim to be processed. Processing times are determined by IZIPIZI and may vary.

As soon as we receive a response, we will email you with the outcome and next steps.

Submitting a claim does not guarantee approval. IZIPIZI reviews each warranty claim and makes the final determination.

If Your Warranty Claim Is Approved

If IZIPIZI approves your warranty claim, Vertigo Home will issue a store credit for the value of the affected glasses.

You can use the credit toward a future purchase from Vertigo Home.

Shipping is not included in the warranty credit. Any applicable shipping charges on your new order will be your responsibility.

We will email you with your store credit information and instructions for using it once your claim has been approved.

Did You Purchase Your Glasses Somewhere Else?

Purchased Directly From IZIPIZI

If your glasses were purchased directly from IZIPIZI or through the IZIPIZI website, your warranty claim must be handled directly by IZIPIZI.

You can submit your claim through IZIPIZI here:

https://www.izipizi.com/us_en/faq/izipizis-guarantee-conditions/

You may also contact IZIPIZI at:

contact@izipizi.com

Purchased From Another Retailer

If your IZIPIZI glasses were purchased from another store, website, or authorized retailer, please contact the retailer where you made the original purchase.

Vertigo Home can only submit warranty claims for IZIPIZI products purchased directly from Vertigo Home.

What Types of Issues May Be Covered?

Examples of issues that may be appropriate for warranty review include:

• A cracked or broken frame that may be related to a product defect
• A problem with a hinge or arm
• A part of the glasses becoming detached or failing during normal use
• Another possible manufacturing or material issue

Every claim is reviewed individually by IZIPIZI.

Normal wear and tear, accidental damage, loss, misuse, scratching, cosmetic wear, or damage caused by improper handling may not qualify for warranty coverage.

Scratched or Damaged Lenses

Scratched lenses or damage caused by normal use, accidental damage, improper storage, cleaning, or handling may not qualify as a warranty issue.

If you are not sure whether your problem may be covered, please email us at info@vertigohome.us with your order information and photos. We can review the information before submitting a claim.

Did Your Glasses Arrive Damaged or Incorrect?

If your glasses arrived damaged, you received the wrong item, or you noticed a problem immediately after delivery, please contact us as soon as possible at info@vertigohome.us.

Please include:

• Your order number
• A clear photo of the item
• A clear photo showing the problem
• Photos of the inside of both arms of the glasses
• Photos of the shipping box or packaging if the item appears to have been damaged during shipping

Please keep the item and the original packaging until we have reviewed the issue.

An item that arrives damaged or incorrect may be handled differently from a warranty claim.

Warranty Claims and Returns Are Different

A warranty claim is for a possible defect or product failure.

If there is nothing wrong with your glasses and you simply want to return them, our regular return policy applies.

IZIPIZI eyewear must meet all return requirements, including the condition of the glasses, original packaging, and lens stickers.

Please see our Return & Refund Policy for complete information about returns.

Need Help?

If you are not sure whether your issue is a warranty claim, return, or shipping problem, please email us at:

info@vertigohome.us

We will review the information and help you determine the appropriate next step.

Please do not send IZIPIZI eyewear back to Vertigo Home unless we have provided you with return or warranty instructions.