Returns, Refunds & Cancellations

All Sales Final

Effective for orders placed on or after November 6, 2026 at 10:00 a.m. Pacific Time.

All merchandise purchased from Vertigo Home on or after the effective date and time is final sale, whether purchased at full price, at a promotional price, or on clearance.

This policy applies to all product categories, including all IZIPIZI merchandise and Morning Express purchases.

Except as provided below or required by applicable law, we do not accept returns or exchanges or issue refunds or store credit for change of mind. This includes dissatisfaction with a correctly supplied item's fit, style, or color, or ordering the wrong size, magnification, or quantity.

Please review product descriptions, dimensions, colors, quantities, and eyewear magnification carefully before ordering. Questions about a product should be directed to info@vertigohome.us before purchase.

Order Cancellations & Changes

We do not accept change-of-mind cancellations after an order is placed.

Please contact us immediately if you need to correct your shipping address or other order details. Changes are not guaranteed and may not be possible once processing, vendor submission, production, or fulfillment has begun.

This does not limit cancellation or refund rights required by applicable law, including applicable rights relating to shipment delays or an order we cannot fulfill.

Damaged, Defective, Incorrect or Missing Merchandise

Final-sale status does not prevent you from reporting an order problem.

Please inspect your purchase promptly after delivery. If merchandise arrives damaged, defective, incorrect, or with missing parts, email info@vertigohome.us as soon as possible with your order number, a description of the issue, and photographs where relevant. Please retain the merchandise and packaging while the issue is reviewed.

For wallpaper, please inspect the rolls before cutting or installation and report any visible defects or incorrect merchandise before proceeding.

If your order has not arrived, contact us with your order number so we can investigate.

We will review reported issues and provide an appropriate resolution consistent with applicable law and any applicable warranty. This final-sale policy does not remove applicable warranty rights.

Return Authorization

Please do not send merchandise back without written authorization and return instructions from Vertigo Home. Sending an item back without authorization does not, by itself, make it eligible for a refund.

Website purchases must not be brought to Bluebird Mercantile or another Vertigo Home physical address for return unless specifically authorized by us in writing.

Orders Placed Before the Effective Date

Orders placed before the effective date and time remain subject to the return terms applicable when the purchase was made, including any written return approval or extension already provided.

This provision does not extend an expired return window or make an earlier final-sale purchase eligible for return.

For assistance with an eligible earlier purchase, contact info@vertigohome.us with your order number.

Your Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded, including applicable statutory return, cancellation, withdrawal, refund, or warranty rights.